This page contains information about outages and planned maintenance to Cerberus systems.

You can now subscribe to the RSS feed for this page in your mail client or news reader using this URL:

https://www.cerberusnetworks.co.uk/service-status.xml

Sat, 03/13/2021 - 19:02

Emergency Maintenance Work on Network Services - 12:30 AM - 2:30 AM on 15/03/2021

We will be performing network maintenance on one of our core routers at the following date and time:

Sunday 15-03-2021 2:30 AM to 2:30 AM 

This may result in several drops in internet connectivity for a duration of 2-3 minutes during each drop.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Tue, 02/16/2021 - 12:16

Disruption to MyCloud Computing Services - 11:49:57 on 16/02/2021

Update 16-02-2021 12:14:25

Our L3 Team have identified and fixed the issue. The services are live now.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 16-02-2021 11:49:57

We are recently experiencing disruption to our MyCloud Computing and PBX services.Our L3 system team is working on this top priority right now. We will keep you posted with further update.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Fri, 01/22/2021 - 13:41

Maintenance Work on Network Infrastructure

Update 22-01-2021 13:40:42

This maintenance has now been rescheduled to the following time date and time:

Saturday 30/01/2021 04:00AM 08:00AM

We apologise for any inconvenience. Please call our 24x7 Support Team on 0345 257 1335 or email us at support@cerberusnetworks.co.uk if you require technical support.

Posted 19-01-2021 10:28:24

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 23-01-2021 04:00 AM to 08:00 AM

This may result in intermittent disconnections during the above window affecting the services listed below:

Impacted services:
 

  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • NetWATCH
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Tue, 01/19/2021 - 16:52

Maintenance Work on Network Infrastructure

Posted 19-01-2021 10:28:24

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 23-01-2021 04:00 AM to 08:00 AM

This may result in intermittent disconnections during the above window affecting the services listed below:

Impacted services:

  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • NetWATCH
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Thu, 01/07/2021 - 14:02

Maintenance Work on Network Infrastructure

Posted 07-01-2021 13:33:29

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Tuesday 12-01-2021 04:00 AM to 06:00 AM

This may result in several brief disconnections affecting internet connectivity during the above maintenance window.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wed, 12/16/2020 - 10:39

Maintenance Work on Network Infrastructure 04:00 AM - 07:00 AM on 19/12/2020

Posted 16-12-2020 10:34:33

We will be performing network maintenance on one of our core routers at the following date and time:

Saturday 19-12-2020 04:00 AM to 07:00 AM

This may result in several drops in internet connectivity for a duration of 2-3 minutes during each drop.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Mon, 12/14/2020 - 09:08

Maintenance Work on MyCloud Computing Infrastructure - 04:00 AM - 09:00 AM on 27/12/2020

The maintenance was carried out successfully and there were no disruptions to MyCloud Computing services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.
 

We will be performing routine maintenance work on our MyCloud Infrastructure responsible for MyCloud Computing Business, MyCloud PBX, MyCloud Online Backup and NetCONNECT services at the following time:

Sunday 27-12-2020 04:00 AM to 09:00 AM

We are not anticipating disruption to any services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Mon, 12/14/2020 - 09:07

Maintenance Work on MyCloud Computing Infrastructure - 04:00 AM - 10:00 AM on 26/12/2020

We will be performing routine maintenance work on our MyCloud Infrastructure responsible for MyCloud Computing Business, MyCloud PBX, MyCloud Online Backup and NetCONNECT services at the following time:

Saturday 26-12-2020 04:00 AM to 10:00 AM

We are not anticipating disruption to any services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.