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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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Thursday, September 26, 2019 - 10:11

Maintenance Work on MyCloud Computing Internet Gateways - 06:00 AM - 08:00 AM on 28/09/2019

Update 28-09-2019 08:40 AM

The maintenance was carried out successfully and all the VMs & VPN sessions are running fine.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing routine maintenance work on our MyCloud Computing Internet gateways Infrastructure at the following time:

Saturday 28-09-2019 06:00 AM to 8:00 AM

This may result in between 2 or 3 disconnections of hosted VMs, MyCloud PBXs and VPN utilising MyCloud Computing gateway services while it fail over to another cluster node. We do not anticipate any such disconnection lasting more than 30-40 seconds.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Tuesday, September 17, 2019 - 12:28

Maintenance Work on Firewall Patch upgrade - 03:00 AM - 05:00 AM on 21/09/2019

Posted 17-09-2019 12:17:23

We will be performing a Firewall cluster upgrade on our core network infrastructure in order to fix critical level vulnerability. The date and time is as follows:

Saturday 21-09-2019 03:00 AM to 05:00 AM

This may result intermittent disconnections of 30 sec to 1 minute during a period of 2 hours affecting the services listed below:

Impacted services:

  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services (few customer affected - send individual email notification to affected customer only)
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • NetCONNECT Portal
  • RDNS
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Thursday, September 5, 2019 - 09:35

Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:30 AM on 07/09/2019

Posted 05-09-2019 09:32:25

We will be performing firmware upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Saturday 07-09-2019 03:00 AM to 05:30 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, July 17, 2019 - 18:56

Disruption to MyCloud PBX and MyCloud Computing Business Services 17-07-2019 17:35

We recently experienced disruption to our MyCloud Computing Services partially due to one of gateway nodes issue. The Disruption was experienced between 17:35 and 18:00 and affected MyCloud Computing services causing few VMs intermittent network connectivity.
 
We have identified and fixed the issue with cluster node and all the VMs are working fine. We have kept the situation under observation.
 
We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Tuesday, June 18, 2019 - 10:15

Maintenance Work on Network Infrastructure

Posted 18-06-2019 10:30 AM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 22-06-2019 03:00 AM to 07:00 AM

This may result in intermittent disconnections during a period of 2-3 hours affecting the services listed below:

Impacted services:

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Tuesday, June 11, 2019 - 14:34

Maintenance Work on MyCloud SFB Infrastructure - 06:00 AM - 09:00 AM on 14/06/2019

Update 14-06-2019 8:02 AM

The maintenance was carried out successfully and there were no disruptions to MyCloud SFB services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be migrating the MyCloud SFB services from existing SIP trunks to enhanced SIP trunks at the following time:

Friday 14-06-2019 06:00 AM to 09:00 AM

As the existing SIP trunks will remain functional for 7 days after migration, we are not anticipating any disruption to MyCloud SFB services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Thursday, May 23, 2019 - 10:26

Maintenance Work on MyCloud Computing Business and MyCloud PBX Infrastructure - 03:00 AM - 10:00 AM on 25/05/2019

Update 25-05-2019 8:30 AM

The maintenance was carried out successfully and there were no disruptions to MyCloud Computing or MyCloud PBX services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.



We will be performing routine maintenance work on our MyCloud Computing Business and MyCloud PBX Infrastructure at the following time:

Saturday 25-05-2019 03:00 AM to 10:00 AM

We are not anticipating any disruption to MyCloud Computing business services or MyCloud PBX services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Thursday, May 2, 2019 - 13:58

Maintenance Work on Network Infrastructure - 10/05/2019 23:00 to 11/05/2019 05:00

Posted 02-05-2019 14:00:00

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Friday 10-05-2019 23:00 to 11-05-2019 05:00

This may result in intermittent disconnections during a period of 2-3 hours affecting the services listed below:

Impacted services:

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services following this maintenance window, please contact the Support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wednesday, April 24, 2019 - 14:11

Maintenance Work on Broadband Infrastructure

Posted 24-04-2019 14:04:37

We will be performing network maintenance on our core network infrastructure for performance enhancement at the following time which may unfortunately impact our Broadband services.

Saturday 27-04-2019 04:00 AM to 07:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

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