This page contains information about outages and planned maintenance to Cerberus systems.

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Wed, 04-09-2024 - 11:34 AM

Maintenance Work on Network Infrastructure - 07/09/2024 - 03:30 AM - 04:30 AM

Posted 04-09-2024 11:37:00

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 07-09-2024 03:30 AM to 04:30 AM

This may result in several brief disconnections affecting internet connectivity of Wholesale lines during the above maintenance window.

We are not anticipating any disruption to existing PPP sessions but new PPP sessions will not be able to authenticate during this period so some connections might experience a short period of downtime.If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Thu, 29-08-2024 - 12:10 PM

Scheduled Network Maintenance - 30 August 2024

To enhance your experience and address latency issues affecting specific traffic, we will be conducting a scheduled network maintenance as follows:


Maintenance Window:

Date: 30 August 2024

Time: 3:00 AM to 4:00 AM

Service Impact:
We do not expect any service downtime during this maintenance window.

We appreciate your understanding as we work to improve our network performance.

Sat, 24-08-2024 - 05:55 AM

Maintenance Work on Network Infrastructure 06:00 AM - 06:30 AM on 25/08/2024

We will be performing routine maintenance work on our core network infrastructure at the following date and time:

Sunday 25-08-2024 06:00 AM to 06:30 AM

We are not anticipating any disruption to existing PPP sessions but new PPP sessions will not be able to authenticate during this period so some connections might experience a short period of downtime.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk

Mon, 05-08-2024 - 14:49 PM

Disruption to Broadband Services 05/08/2024 at 13:20

Earlier this afternoon we experienced a momentary issue with a BT Hostlink and an internal system at the same time. This caused broadband connections on the Hostlink to drop and prevented them from reconnecting to that, or any other, Hostlink. We resolved the issues promptly and can see that users have reconnected. If you are still experiencing problems please reboot your equipment and contact us if the issue persists. We continue to investigate the root cause. Please accept our apologies for any inconvenience.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Thu, 25-07-2024 - 09:38 AM

MyCloud Webhosting System - 04:00 AM to 07:00 AM on 27-07-2024

We will be performing routine maintenance work on our MyCloud Webhosting service, which will take about three hours at the following time:

Saturday 27-07-2024 04:00 AM to 07:00 AM 

We will be updating the MyCloud Webhosting system to the most recent version during this maintenance window in order to improve reliability, add new features, and carry out crucial security upgrades. We do not expect any service disruption to your websites during the activity. 

Please email support@cerberusnetworks.co.uk or call 0345 257 1335 if you have any questions.

Fri, 28-06-2024 - 13:37 PM

MyCloud Webhosting System - 04:00 AM to 06:00 AM on 07-07-2024

We have scheduled regular maintenance for your MyCloud Webhosting account, which will take about two hours at the following time:

Sunday 07-07-2024 04:00 AM to 06:00 AM 

We will be updating the MyCloud Webhosting system to the most recent version during this maintenance window in order to improve reliability, add new features, and carry out crucial security upgrades. Consequently, your website won't be accessible during the maintenance window. 

Please email support@cerberusnetworks.co.uk or call 0345 257 1335 if you have any questions.

Tue, 26-12-2023 - 21:15 PM

Power Outage - Greenford Office and Server Centre - 26-12-2023 - 19:10

Update 27-12-2023 13:59

SSE engineers are still working on the issue but due to the nature of the fault, they pushed the ETR to 20:00.

 

Update 27-12-2023 12:25

Due to the fire, SSE were told by the fire bridge they couldn't access the building for a while. However, repairs are ongoing now. We do not have an timeframe yet but we will continue to monitor the situation and post updates here.

 

Update 27-12-2023 10:10
 
SSE engineers are still working to get the power restored and aiming to restore the power by midday.
 
We have started all the critical customer servers / services from the alternate power source and servers are working steadily. If you are still observing any issues with your hosted servers / services, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

 

Update 27-12-2023 08:00

SSE engineers are en route and should arrive by 0900. They should have power restored by 1200.

 

Update 27-12-2023 07:15
 
SSE are currently arranging their team for the site visit to get the power issue fixed. When we get an ETA we will post the update here.

 

Update 26-12-2023 21:20 

SSE are not currently able to restore power due to access being limited by LFB. They expect to get access by 07:00 tomorrow when they will be able to restore power. 

 

There has been a major power outage in the Greenford area due to fire incident affecting our office and server hosting centre.

The outage has affected the following customer systems

MyCloud Computing Business Edition services
MyCloud PBX services
MyCloud Colocation to the list please

We apologise for the disruption to your services. We are working urgently with the power provider to restore power in the area as soon as possible If you have any queries, please contact the Support Team email at support@cerberusnetworks.co.uk.

We will post updates as soon as we have them.