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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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http://www.cerberusnetworks.co.uk/service-status.xml

Wednesday, December 4, 2019 - 16:36

Disruption to MyCloud PBX Services - 16:00:00 on 04/12/2019

Update 04-12-2019 16:27

We would like to update you that the issue with MyCloud Computing Internet Gateway is fixed. We are not anticipating any further disconnection and all the services are running normally. This would be final update.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Update 04-12-2019 16:14:13

Issue is identified and isolated by L3 Team, Service are back to normal now. L3 team is working for permanent fix.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Posted 04-12-2019 16:04:51

We are recently experiencing disruption to our MyCloud PBX Services in core infrastructure.Our L3 team is working on this top priority right now. We will keep you posted with further update.

Affected Service : MyCloud PBX

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wednesday, December 4, 2019 - 16:16

Disruption to MyCloud PBX Services - 16:00:00 on 04/12/2019

Update 04-12-2019 16:14:13

Issue is identified and isolated by L3 Team, Service are back to normal now. L3 team is working for permanent fix.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Posted 04-12-2019 16:04:51

We are recently experiencing disruption to our MyCloud PBX Services in core infrastructure.Our L3 team is working on this top priority right now. We will keep you posted with further update.

Affected Service : MyCloud PBX

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wednesday, December 4, 2019 - 16:10

Disruption to MyCloud PBX Services - 16:00:00 on 04/12/2019

Posted 04-12-2019 16:04:51

We are recently experiencing disruption to our MyCloud PBX Services in core infrastructure.Our L3 team is working on this top priority right now. We will keep you posted with further update.

Affected Service : MyCloud PBX

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Monday, November 25, 2019 - 12:00

Maintenance Work on Broadband Infrastructure - IPv6 address change - 03:00 AM - 05:00 AM on 30/11/2019

Posted 25-11-2019 11:35:43

We will be performing Broadband infrastructure changes for IPv6 prefix assignment from default /64 to /56 prefix for all broadband users hence it would result change of IPv6 schema for users who is using /64 prefix list currently. There won't be any change on IPv4 address and it would remain same.

Saturday 30-11-2019 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, November 6, 2019 - 11:09

Maintenance on NetCONNECT 02:30 AM - 03:30 AM on 09/11/2019

Posted 06-11-2019 11:06:49

Saturday 09-11-2019 02:30 AM to 03:30 AM

NetCONNECT Portal Maintenance: We are planning to update the NetCONNECT portal on 09/11/2019 between 02:30 AM and 03:30 AM. During that time you will not able to access the system.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk

Thursday, September 26, 2019 - 10:11

Maintenance Work on MyCloud Computing Internet Gateways - 06:00 AM - 08:00 AM on 28/09/2019

Update 28-09-2019 08:40 AM

The maintenance was carried out successfully and all the VMs & VPN sessions are running fine.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing routine maintenance work on our MyCloud Computing Internet gateways Infrastructure at the following time:

Saturday 28-09-2019 06:00 AM to 8:00 AM

This may result in between 2 or 3 disconnections of hosted VMs, MyCloud PBXs and VPN utilising MyCloud Computing gateway services while it fail over to another cluster node. We do not anticipate any such disconnection lasting more than 30-40 seconds.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Tuesday, September 17, 2019 - 12:28

Maintenance Work on Firewall Patch upgrade - 03:00 AM - 05:00 AM on 21/09/2019

Posted 17-09-2019 12:17:23

We will be performing a Firewall cluster upgrade on our core network infrastructure in order to fix critical level vulnerability. The date and time is as follows:

Saturday 21-09-2019 03:00 AM to 05:00 AM

This may result intermittent disconnections of 30 sec to 1 minute during a period of 2 hours affecting the services listed below:

Impacted services:

  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services (few customer affected - send individual email notification to affected customer only)
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • NetCONNECT Portal
  • RDNS
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Thursday, September 5, 2019 - 09:35

Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:30 AM on 07/09/2019

Posted 05-09-2019 09:32:25

We will be performing firmware upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Saturday 07-09-2019 03:00 AM to 05:30 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

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