All Service Status

This page contains information about outages and planned maintenance to Cerberus systems.

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Partial disruption to MyCloud Computing Infrastructure - 04:30 AM - 05:30 AM on 05/11/2025

Posted 05-11-2025 08:36:51

One of our storage nodes experienced a malfunction, resulting in an unexpected reboot of a number of virtual machines. During this time, these VMs were temporarily unavailable.

The affected storage node has been isolated, and all impacted VMs have been restarted and are now fully operational.

We apologise for any inconvenience caused. If your servers are still experiencing issues, please contact our Support Team at 0345 257 1335 or email support@cerberusnetworks.co.uk.
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Maintenance Work on Broadband Infrastructure - 04:00 AM - 06:00 AM on 09/11/2025

Posted 04-11-2025 16:37:13

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows: 


04:00 AM - 06:00 AM on 09/11/2025


This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or e-mail at support@cerberusnetworks.co.uk.

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Maintenance for lease line services - 14-10-2025 00:00 AM to 14-10-2025 06:00 AM

Our supplier would be performing maintenance for lease line services. Customers with affected services have already been contacted directly. We apologies in advance for any inconvenience that this may cause.

Maintenance details are as below:

Service Type: Lease line Ethernet services only

Time & Date: 14-10-2025 00:00 14-10-2025 06:00

Impact : Supplier engineer will migrate their first aggregation router to a new location. This is part of their network consolidation project. Please expect an outage of 60 minutes during the specified window.

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Maintenance Work on Broadband Infrastructure - 04:00 AM - 06:00 AM on 12/10/2025

Posted 03-10-2025 14:32:01

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows: 


04:00 AM - 06:00 AM on 12/10/2025


This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or e-mail at support@cerberusnetworks.co.uk.

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Maintenance Work on MyCloud Computing Business and MyCloud PBX Infrastructure - 07:00 AM - 08:00:00 on 08/10/2025

We will be performing a maintenance on our core network infrastructure in order to provide enhanced performance. The date and time is as follows


Wednesday 08-10-2025 07:00 AM to 08:00 AM

This may result intermittent dis-connections during a period of 5-10 minutes affecting the services listed below:

Impacted services:

  • MyCloud Computing
  • MyCloud PBX

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

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Maintenance Work on Broadband Infrastructure - 04:00 AM - 06:00 AM on 05/10/2025

Posted 03-10-2025 17:30 PM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows: 

Sunday 05-10-2025 04:00 AM to 06:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or e-mail at support@cerberusnetworks.co.uk.

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