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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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http://www.cerberusnetworks.co.uk/service-status.xml

Wednesday, April 24, 2019 - 14:11

Maintenance Work on Broadband Infrastructure

Posted 24-04-2019 14:04:37

We will be performing network maintenance on our core network infrastructure for performance enhancement at the following time which may unfortunately impact our Broadband services.

Saturday 27-04-2019 04:00 AM to 07:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Tuesday, April 16, 2019 - 10:52

Maintenance Work on Broadband Infrastructure - 07:00 AM - 09:00 AM on 20/04/2019

Posted 16-04-2019 11:00 AM

We will be performing a network maintenance on our core network infrastructure for performance enhancement at the following time which may unfortunately impact our Broadband services.

Saturday 20-04-2019 07:00 AM to 09:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, April 3, 2019 - 14:22

Maintenance Work on Cerberus Website and NetCONNECT Portal - 06:00 AM - 08:00 AM on 07/04/2019

Update 07-04-2019 07:41
 
The maintenance was carried out successfully and the Cerberus Website and NetCONNECT portal are running fine.
 
If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


Posted 03-04-2019 14:21

We will be performing routine maintenance to the Cerberus Website and NetCONNECT portal that will cause downtime as follows:

Sunday 07-04-2019 06:00-08:00

The Cerberus Website and NetCONNECT portal will be unavailable during part or all of this period.

We apologise for any inconvenience. If you have any queries, please contact our support team on 0345 257 1335 or via email at support@cerberusnetworks.co.uk

Friday, April 5, 2019 - 11:23

Disruption to MyCloud PBX and MyCloud Computing Business Services 05/04/2019 11:11 AM

Update 05-04-2019 11:46 AM

We have identified the issue with one of the link and isolated it by routing the traffic from secondary link. All the MyCloud PBX and Business services / servers are up and running fine now.

We apologise for any inconvenience caused. If you have any outstanding issues, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.



Posted 05-04-2019 11:11 AM

We are currently experiencing disruption to our MyCloud PBX Services and MyCloud Computing Business Service.
 
Our Core Network Team is currently investigating the issue.
 
We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Thursday, April 4, 2019 - 10:40

Emergency Maintenance Work on Network Infrastructure - 05:00 AM - 08:00 AM on 05/04/2019

Posted 04-04-2019 10:38:14

We will be performing a link upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Friday 05-04-2019 05:00 AM to 08:00 AM

We do not anticipate any loss of service as a result of this work due to redundant links; however, the following services should be seen as at risk:

  • Ethernet Leased line services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Tuesday, March 26, 2019 - 12:29

Emergency Maintenance Work on Network Infrastructure - 01:30 AM - 02:30 AM on 27/03/2019

Posted 26-03-2019 12:24:55

We will be performing an emergency link upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Wednesday 27-03-2019 01:30 AM to 02:30 AM

This may result in multiple intermittent disconnections of 5-10 minutes during the maintenance window affecting the services listed below:

Impacted services:

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Friday, March 1, 2019 - 09:47

Maintenance Work on Network Infrastructure Upgrade - 03:00 AM - 07:00 AM on 10/03/2019

Update 10-03-2019 07:45:00

We have successfully completed maintenance activity. there was no major outage during activity. all services are up and working normal.

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.


Posted 01-03-2019 08:57:21

We will be performing a network maintenance on our core network infrastructure in order to provide enhanced performance. The date and time is as follows::

Sunday 10-03-2019 03:00 AM to 07:00 AM

This may result in multiple intermittent disconnections of 15-25 minutes during the maintenance window affecting the services listed below:

Impacted services:
 

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD/GFAST)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Friday, March 1, 2019 - 09:21

Maintenance Work on Network Infrastructure Upgrade - 03:00 AM - 07:00 AM on 09/03/2019

Update 09-03-2019 09:00:00

We have successfully completed maintenance activity. there was no major outage during activity. all services are up and working normal.

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.


Posted 01-03-2019 08:57:21

We will be performing a network maintenance on our core network infrastructure in order to provide enhanced performance. The date and time is as follows::

Saturday 09-03-2019 03:00 AM to 07:00 AM

This may result in multiple intermittent disconnections of 15-25 minutes during the maintenance window affecting the services listed below:

Impacted services:
 

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD/GFAST)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Thursday, March 7, 2019 - 15:13

Maintenance on NetCONNECT and Support Email Processing - 11:00:00 - 17:00:00 on 10/03/2019

Posted 09-03-2019 19:00:44

We will be carrying out a system upgrade on our main CRM and Support Management platform. Due to system constraints, NetCONNECT will be down during the upgrade. We will also not be able to process inbound email into our support system.The date and time is as follows::

Sunday 10-03-2019 11:00:00 to 17:00:00

Therefore, if you need to contact the Support Team, please do so via telephone on 0345 257 1335.

We apologise for any inconvenience caused.

Thursday, March 7, 2019 - 15:12

Maintenance on NetCONNECT and Support Email Processing - 02:00 AM - 08:00 AM on 09/03/2019

Posted 07-03-2019 13:20:19

We will be carrying out a system upgrade on our main CRM and Support Management platform. Due to system constraints, NetCONNECT will be down during the upgrade. We will also not be able to process inbound email into our support system. The date and time is as follows::

Saturday 09-03-2019 02:00 AM to 08:00 AM

Therefore, if you need to contact the Support Team, please do so via telephone on 0345 257 1335.

We apologise for any inconvenience caused.

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