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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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Friday, April 27, 2018 - 14:05

Maintenance Work on NetCONNECT service portal 08:00 AM - 08:00 PM on 28-04-2018

Updated 28-04-2018 14:00

Maintenance is now complete and NetCONNECT is now available.

Posted 27-04-2018 14:00

We will be performing maintenance work on our NetCONNECT service portal at the following time:

Saturday 28-04-2018 08:00 AM to 08:00 PM

NetCONNECT service portal would be unavailable during the maintenance window.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, April 27, 2018 - 10:38

Maintenance Work on Broadband Infrastructure - 03:00 AM - 04:00 AM on 28-04-2018

Posted 27-04-2018 10:30 AM

We will be performing routine maintenance work on our broadband aggregation routers to enhance services at the following time:

Saturday 28-04-2018 03:00 AM to 04:00 AM

This may result high latency or packet drops for 5-10 minutes intermittently of the broadband services. We do not anticipate any such disconnection due to this maintenance. If you aren't able to access internet post this maintenance, please reboot your DSL router. 

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk 

Tuesday, March 20, 2018 - 10:30

Maintenance Work on MyCloud Online Backup 2.0 Infrastructure - 10:45 - 11:30 on 20-03-2018

Update 20-03-2018 11:29

The maintenance was carried out successfully and MyCloud Online Backup is now available to serve.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing emergency maintenance work on our MyCloud Online Backup 2.0 Infrastructure at the following time:

Tuesday 20-03-2018 10:45 to 11:30

The MyCloud Online Backup service will be unavailable during part or all of this period.

We apologise for any inconvenience. If you have any queries, please contact our support team on 0345 257 1335 or via email at support@cerberusnetworks.co.uk

Tuesday, March 13, 2018 - 12:47

Maintenance Work on MyCloud Computing Enterprise Infrastructure - 01:00 - 06:00 on 15-03-2018

Update 15-03-2018 05:55

The maintenance was carried out successfully and there were no disruptions to MyCloud  Computing  services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.



We will be performing routine maintenance work on our MyCloud Computing Enterprise Infrastructure at the following time:
 
Thursday 15-03-2018 01:00 to 06:00
 
We are not anticipating any disruption to MyCloud Computing enterprise services or servers hosted on it.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, March 9, 2018 - 16:10

Maintenance Work on MyCloud Computing Business & MyCloud PBX Infrastructure - 02:00 - 10:00 on 10-03-2018

Update 10-03-2018 10:25

The maintenance was carried out successfully and there were no disruptions to MyCloud Computing or MyCloud PBX services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing routine maintenance work on our MyCloud Computing Business & MyCloud PBX Infrastructure at the following time:
 
Saturday 10-03-2018 02:00 to 10:00
 
We are not anticipating any disruption to MyCloud Computing business services or MyCloud PBX services.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Tuesday, March 6, 2018 - 14:26

Maintenance Work on Broadband Infrastructure - 03:00 AM - 06:00 AM on 10-03-2018

Posted 06-03-2018 02:25 PM

We will be performing firmware upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Saturday 10-03-2018 03:00 AM to 06:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. If you aren't able to access internet post this maintenance, please reboot your DSL router. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk 

Saturday, March 3, 2018 - 13:31

Maintenance Work on MyCloud Computing Enterprise Infrastructure - 01:00 - 06:00 on 04-03-2018

Update 04-03-2018 03:25

The maintenance was carried out successfully and there were no disruptions to MyCloud  Computing  services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing emergency maintenance work on our MyCloud Computing Enterprise Infrastructure at the following time:
 
Sunday 04-03-2018 01:00 to 06:00
 
We are not anticipating any disruption to MyCloud Computing enterprise services or servers hosted on it.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, March 2, 2018 - 11:29

Disruption to Broadband Services 01-03-2018 at 10:35

Updated 01-03-2018 19:00

The carrier has confirmed that there is a hardware failure on the termination unit terminating the hostlink that flapped earlier and the link has been taken out of service until the fault is fixed. A small number if connections were disconnected when the fault was discovered and they reconnected within 5 minutes via another link.

The work to repair the faulty equipment is being arranged now and we expect it to take place over the weekend. However, now that the faulty link is out of service we do not anticipate any more unplanned disconnections.

Posted 01-03-2018 11:25

We have identified that one of the broadband hostlinks to one of our carriers flapped at 10:35 today. Due to this event, active sessions on this link were disconnected and reconnected via one of the other resilient links within 5 minutes. We have raised this issue with supplier to find cause of the flap. As this is a recurrence of a similar even on 28-02-18, the fault has been escalated for urgent attention.

We apologise for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, February 28, 2018 - 18:47

Disruption to Broadband Services 28-02-2018 at 03:21 PM

Posted 28-02-2018 06:00 PM

We have identified that one of our hostlink with supplier was flapped at 03:21PM today. Due to this link flapped, active session on this link was moved to our other resilience link withing a minute hence few of broadband customers may cause PPP session flapped issue for one or two minutes. We have raised this issue with supplier to find cause of flapped.

We apologise for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

 

Saturday, February 24, 2018 - 13:13

Maintenance Work on MyCloud Computing Enterprise Infrastructure - 01:00 - 06:00 on 01-03-2018

Update 28-02-2018 09:11

The maintenance activity has been postponed.

We shall update you further once the new schedule date is confirmed.


We will be performing emergency maintenance work on our MyCloud Computing Enterprise Infrastructure at the following time:
 
Thursday 01-03-2018 01:00 to 06:00
 
We are not anticipating any disruption to MyCloud Computing enterprise services or servers hosted on it.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

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