Posted 23-12-2025 14:51:11

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows: 

Sunday 04/01/2026  04:00 AM - 06:00 AM 

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or e-mail at support@cerberusnetworks.co.uk.

Posted 17-12-2025 08:00 AM

We are currently experiencing an issue affecting one of our interconnects with one of our whole broadband carriers. This is causing unstable connectivity on some broadband services. The issue was detected

Wednesday 17/12/2025  08:10:00 - 09:10:00 

We have taken the faulty interconnect out of service pending maintenance and services should automatically attempt to reconnect via the remaining interconnects. 

Updated 17-12-2025 11:55 AM

The fault has been traced a fault with an interface card on the supplier's equipment. This is being repaired now. 
When the system is restored, we will re-activate the disused interconnect and services will begin using it as they refresh their PPP sessions. 

-

Updated 18-12-2025 09:20 AM

The supplier replaced the faulty card on their equipment last night and, after testing, we re-instated the interconnect at 03:00 this morning. We moved a small number of sessions back to the interconnect and they are observed to be stable. We will continue to closely monitor the services for the next 72 hours.

Posted 10-12-2025 08:03:50

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows: 

Sunday 14/12/2025  04:00 AM - 06:00 AM 

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or e-mail at support@cerberusnetworks.co.uk.

Posted 25-11-2025 17:20:35

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows: 

Sunday 30/11/2025  04:00 AM - 06:00 AM 

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or e-mail at support@cerberusnetworks.co.uk.

Posted 05-11-2025 08:36:51

Posted 04-11-2025 16:37:13

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows: 

04:00 AM - 06:00 AM on 09/11/2025