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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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Friday, August 11, 2017 - 10:55

Maintenance Work on Cerberus NetSTATS 04:00 - 10:00 on 12-08-2017

Posted 11-08-2017 010:54 PM

We are performing maintenance work on Cerberus NetSTATS system during the following hours:

Saturday 12/08/17 0400-1000

Access to NetSTATS portal and NetSTATS device notification will not be available during this time.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, August 11, 2017 - 10:54

Maintenance Work on Cerberus NetSTATS 04:00 - 10:00 on 12-08-2017

Posted 11-08-2017 010:54 PM

We are performing maintenance work on Cerberus NetSTATS system during the following hours:

Saturday 12/08/17 0400-1000

Access to NetSTATS portal and NetSTATS device notification will not be available during this time.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, July 7, 2017 - 13:28

Disruption to Internet Connectivity services 07/07/17 AM

We recently experienced some disruption to our Internet connectivity services due to a partial outage at an upstream provider. The Disruption was experienced between 09:30 AM and 11:30 AM and affected broadband and Ethernet-based connectivity services.

We apologise for the inconvenience caused. If you are experiencing any outstanding issues, please contact our Support Team at support@cerberusnetworks.co.uk or 03452571335.

Tuesday, June 13, 2017 - 19:01

Emergency Maintenance Work on Hosted Firewall Services - 03:00 AM - 05:00 AM on 14-06-2017

Update 14-06-2017 05:50 AM

The maintenance was carried out successfully and all the services are up and running.

Posted 13-06-2017 07:00 PM

We will be performing emergency firmware upgrade on our hosted firewall at the following time:

Wednesday 14-06-2017 03:00 AM to 05:00 AM

This may result 10-15 minutes intermittent outage of the IP VPN, MyCloud CONNECT, MyCloud Hosted Security services users. Those users' Internet and Intra-site connectivity may impacted during maintenance.  

We apologize for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, May 26, 2017 - 11:16

Maintenance Work on Hosted Firewall Services - 03:00 AM - 05:00 AM on 27-05-2017

Update 29-05-2017 8:00 AM

The maintenance was carried out successfully and all the services are up and running.

Posted 26-05-2017 10:30 AM

We will be performing firmware upgrade on our hosted firewall at the following time:

Saturday 27-05-2017 03:00 AM to 05:00 AM

This may result 10-15 minutes intermittent outage of the IP VPN, MyCloud CONNECT, MyCloud Hosted Security services users. Those users' Internet and Intra-site connectivity may impacted during maintenance. 

We apologize for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, May 17, 2017 - 09:19

DSL/EoFTTC/EFM Service outage - Talk Talk Business - North London Area

Posted 17-05-2017 09:00 AM

Our Supplier - Talk Talk Business having total loss of service incident on their 36 Exchanges after Planned maintenance activity, Supplier is working on it on highest priority to fix it ASAP. 

Geographic Location of affected services (where known):

SHOEBURYNESS,THORPE BAY, CANVEY ISLAND, HADLEIGH – ESSEX, MARINE, NORTH BENFLEET, STANFORD LE HOPE, VANGE, WICKFORD, BLOOMSBURY AKA HOWLAND ST, HOLBORN, PRIMROSE HILL, KINGSLAND GREEN, TOTTENHAM, BOWES PARK, PALMERS GREEN, WALTHAM CROSS, WINCHMORE HILL, EDMONTON, NEW SOUTHGATE, EPPING, HAINAULT, ILFORD NORTH, ROMFORD, UPMINSTER, NORTH WEALD, STAMFORD HILL, DAGENHAM, ILFORD CENTRAL, GOODMAYES, STRATFORD, HIGHAMS PARK, LEYTONSTONE, WALTHAMSTOW, CHINGFORD, KENTISH TOWN and MUSWELL HILL

Services Affected
DSL / EFM / EAD / EoFTTC / FTTCVoice 

We will update you further as soon as we have update from supplier. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk
 

Friday, April 28, 2017 - 11:14

Maintenance Work on Broadband Infrastructure - 02:00 AM - 06:00 AM on 04-05-2017

Posted 28-04-2017 11:10 AM

Our supplier, BT will be performing maintenance to enhance Broadband Infrastructure at the following time:

Thursday 04-05-2017 02:00 AM to 06:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.            

Thursday, March 16, 2017 - 14:33

Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:00 AM on 18-03-2017

Update 18-03-2017 5:15 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 16-03-2017 02:30 PM

We will be performing firmware upgrade on one of our broadband aggregation router at the following time:

Saturday 18-03-2017 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Monday, January 30, 2017 - 15:46

Maintenance Work on Broadband Infrastructure - 03:00 AM - 05:00 AM on 1-2-2017

Update 1-2-2017 5:05 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 30-1-2017 03:30 PM

We will be performing firmware upgrade on one of our broadband aggregation router at the following time:

Wednesday 1-2-2017 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, January 27, 2017 - 16:20

Intermittent Issues with Inbound Calls to Cerberus Main and Support Numbers

Our external 0845 and 0345 number provider is experiencing intermittent networking issues, so calls to our main numbers may not be getting through at the moment.

For Support queries, please call +44 (0)20 8432 7281 to get through to our support team directly.

We apologise for any inconvenience, and will update this post when our external number provider has resolved the issue.

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