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Service Status

Notice of service-affecting maintenance and outages

This page contains information about outages and planned maintenance to Cerberus systems.

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Wednesday, September 26, 2018 - 11:53

Disruption to Broadband Services 26-09-2018

Update  26-09-2018 01:16 PM

We received an update from supplier that issue is fixed, Please reboot your DSL router if you are still experiencing an issue. If your session didn't bring up after reboot, please contact our support number 0345 257 1335 or email us at support@cerberusnetworks.co.uk.
 
This is final update.

Update 26-09-2018 11:55
 
We are notified by our supplier that the small number of customers in the areas shown below, may experience a loss of telephone and/or broadband services by a variety of reasons. We hope to have service restored as quickly as possible.
 
Tempo - 02890 (esimated clear date 01/10/2018
Newbridge - 01480, 01954 (esimated clear date 01/10/2018)
St Neots - 01480, 01954 (esimated clear date 01/10/2018)
Clay Cross - 01246 (esimated clear date 01/10/2018)
Walworth - 0203 (esimated clear date 28/09/2018)
Thrybergh - 01709 (esimated clear date 28/09/2018)
Newtownards - 02842, 02890,02891, 02897 (esimated clear date 28/09/2018)
Keady - 0283 (esimated clear date 28/09/2018)
Reepham - 01603 (esimated clear date 28/09/2018)
Reepham - 01603 (esimated clear date 28/09/2018)
Staverton - 01803 (esimated clear date 28/09/2018)
Whitfield - 01434 (esimated clear date 28/09/2018)
Ashington - 01670 (esimated clear date 28/09/2018)
Hoyland - 01226 (estimated clear date 28/09/2018)
Dundrum - 028 (estimated clear date 28/09/2018)
Carrickmore - 02880 (estimated clear date 27/09/2018)
Joppa - 01292 (estimated clear date 27/09/2018)
Aughafatten - 02825 (estimated clear date 27/09/2018)
Grange Over Sands - 01539 (estimated clear date 27/09/2018)
Moy - 02887 (estimated clear date 27/09/2018)
Galashiels - 01896 (estimated clear date 27/09/2018)
Narborough - 01162, 01163, 01455, 01592, 01706 (estimated clear date 27/09/2018)
Chittlehamholt - 01769 (estimated clear date 27/09/2018)
Penmaenmawr - 01492 (estimated clear date 27/09/2018)
Sudbury - 012835, 01787 (estimated clear date 27/09/2018)
Chester-le-Street - 01913 (estimated clear date 27/09/2018)
Narborough - 01162,01163,01164,01760 (estimated clear date 27/09/2018)


We are currently experiencing disruption to our Broadband Services and due to this many broadband connections are down. Our Network team is working on the issue and raised it with supplier as we are suspecting issue is at supplier end.

We shall update you further as soon as we have any further update from supplier.
 
We apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wednesday, September 5, 2018 - 16:24

Routine Maintenance Work on Network Infrastructure - 02:00 AM - 08:00 AM on 08-09-2018

Update 10-09-2018 08:00 AM

The maintenance was carried out successfully and completed within maintenance window. All services are working fine.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 05-09-2018 03:30 PM

We will be performing firmware upgrade on one of our firewall cluster for enhancement and vulnerability fix at the following time:

Saturday 08-09-2018 02:00 AM to 08:00 AM

This may result intermittent disconnections multiple times for 5-10 minutes during maintenance window of following services.

Impacted services:
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services​
If you aren't able to access any of affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Tuesday, August 14, 2018 - 15:58

Routine Maintenance Work on Network Infrastructure - 02:00 AM - 08:00 AM on 18-08-2018

Update 20-08-2018 09:00 AM

The maintenance was carried out successfully and completed within maintenance window. All services are working fine.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 14-08-2018 03:15 PM

We will be performing firmware upgrade on one of our firewall cluster for enhancement and vulnerability fix at the following time:

Saturday 18-08-2018 02:00 AM to 08:00 AM

This may result intermittent disconnections multiple times for 5-10 minutes during maintenance window of following services.

Impacted services:
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you aren't able to access any of affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

 

Monday, July 23, 2018 - 11:15

Maintenance Work on Broadband Infrastructure - 03:00 AM - 06:00 AM on 28-07-2018

Update 28-7-2018 06:18 AM

The maintenance was carried out successfully and all the sessions are up and running.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Posted 23-07-2018 11:15 AM

We will be performing firmware upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Saturday 28-07-2018 03:00 AM to 06:00 AM

This may result in between 1 and 3 disconnections of the broadband services.  These disconnections will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes. If you aren't able to access internet post this maintenance, please reboot your DSL router. 

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk 

Thursday, July 19, 2018 - 11:34

Disruption to Network Services 19-07-2018 at 09:44

We recently experienced disruption to Network services partially due to one of our DC's primary link flapped at 9:44 AM and traffic was re-routed to backup link. We observed disruption for 10 minutes partially. Primary link was up at 9:55 AM and stable now.
 
We have checked our all services and working fine.
 
We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Monday, July 2, 2018 - 08:17

Disruption to MyCloud Computing Service 02-07-2018 at 21:26

We recently experienced disruption to our MyCloud computing services partially due to one of the Domain Controller NTP issues. The Disruption was experienced between 21:35 and 22:15 AM and affected MyCloud Computing services causing few hosted VMs to reboot.
 
We have Identified the poor NTP time source and fixed it by configuring the reliable & redundant NTP severs. We have kept the situation under observation.
 
We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, April 27, 2018 - 14:05

Maintenance Work on NetCONNECT service portal 08:00 AM - 08:00 PM on 28-04-2018

Updated 28-04-2018 14:00

Maintenance is now complete and NetCONNECT is now available.

Posted 27-04-2018 14:00

We will be performing maintenance work on our NetCONNECT service portal at the following time:

Saturday 28-04-2018 08:00 AM to 08:00 PM

NetCONNECT service portal would be unavailable during the maintenance window.

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Friday, April 27, 2018 - 10:38

Maintenance Work on Broadband Infrastructure - 03:00 AM - 04:00 AM on 28-04-2018

Posted 27-04-2018 10:30 AM

We will be performing routine maintenance work on our broadband aggregation routers to enhance services at the following time:

Saturday 28-04-2018 03:00 AM to 04:00 AM

This may result high latency or packet drops for 5-10 minutes intermittently of the broadband services. We do not anticipate any such disconnection due to this maintenance. If you aren't able to access internet post this maintenance, please reboot your DSL router. 

We apologies for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk 

Tuesday, March 20, 2018 - 10:30

Maintenance Work on MyCloud Online Backup 2.0 Infrastructure - 10:45 - 11:30 on 20-03-2018

Update 20-03-2018 11:29

The maintenance was carried out successfully and MyCloud Online Backup is now available to serve.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


We will be performing emergency maintenance work on our MyCloud Online Backup 2.0 Infrastructure at the following time:

Tuesday 20-03-2018 10:45 to 11:30

The MyCloud Online Backup service will be unavailable during part or all of this period.

We apologise for any inconvenience. If you have any queries, please contact our support team on 0345 257 1335 or via email at support@cerberusnetworks.co.uk

Tuesday, March 13, 2018 - 12:47

Maintenance Work on MyCloud Computing Enterprise Infrastructure - 01:00 - 06:00 on 15-03-2018

Update 15-03-2018 05:55

The maintenance was carried out successfully and there were no disruptions to MyCloud  Computing  services.

If you observe issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.



We will be performing routine maintenance work on our MyCloud Computing Enterprise Infrastructure at the following time:
 
Thursday 15-03-2018 01:00 to 06:00
 
We are not anticipating any disruption to MyCloud Computing enterprise services or servers hosted on it.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

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