This page contains information about outages and planned maintenance to Cerberus systems.

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Fri, 08-09-2023 - 09:58 AM

Maintenance Work on Network Infrastructure 06:00 AM - 06:30 AM on 09/09/2023

We will be performing routine maintenance work on our core network infrastructure at the following date and time:

Saturday 09-09-2023 06:00 AM to 06:30 AM

We are not anticipating any disruption to existing PPP sessions but new PPP sessions will not be able to authenticate during this period so some connections might experience a short period of downtime.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk

Thu, 20-07-2023 - 08:37 AM

Maintenance Work on Network Infrastructure - 24/07/2023 - 06:30 PM - 08:30 PM

Posted 20-07-2023 08:27:15

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Monday 24-07-2023 06:30 PM to 08:30 PM

This may result intermittent dis-connections for few clients during a period of 2-3 minutes affecting the services listed below:

Impacted services:

  • Lease-line services belong to Hosted Firewall
  • MyCloud hosted Services
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • RDNS
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wed, 14-06-2023 - 15:35 PM

Maintenance Work on Network Infrastructure - 17/06/2023 - 04:30 AM - 07:30 AM

Posted 14-06-2023 15:30:00

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 17-06-2023 04:30 AM to 07:30 AM

This may result intermittent dis-connections during a period of 2-3 minutes affecting the services listed below:

Impacted services:

  • Lease-line services belong to Hosted Firewall
  • MyCloud hosted Services
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Mon, 20-03-2023 - 18:34 PM

Disruption to inbound and outbound calls to/from Cerberus - 18:31:11 - 19:31:11 on 21/03/2023

Posted 20-03-2023 18:31:11

We are recently experiencing disruption to our MyCloud Computing Skype for business Services.Our L3 system team is working on this top priority right now. We will keep you posted with further update.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Sat, 31-12-2022 - 04:30 AM

Maintenance Work on MyCloud Computing Business Infrastructure - 05:00 AM - 09:00 AM on 01/01/2023

Posted 31-12-2022 04:32

We will be performing routine maintenance work on our MyCloud Infrastructure responsible for MyCloud Computing Business, MyCloud PBX, MyCloud Online Backup and NetCONNECT services at the following time:

Sunday 01-01-2023 05:00 AM to 09:00 AM

We are not anticipating disruption to any services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Sat, 31-12-2022 - 04:23 AM

Maintenance Work on MyCloud Computing Business Infrastructure - 05:00 AM - 09:00 AM on 31/12/2022

Posted 31-12-2022 04:30

We will be performing routine maintenance work on our MyCloud Infrastructure responsible for MyCloud Computing Business, MyCloud PBX, MyCloud Online Backup and NetCONNECT services at the following time:

Saturday 31-12-2022 05:00 AM to 09:00 AM

We are not anticipating disruption to any services.

If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.