This page contains information about outages and planned maintenance to Cerberus systems.

You can now subscribe to the RSS feed for this page in your mail client or news reader using this URL:

https://www.cerberusnetworks.co.uk/service-status.xml

Wed, 17-11-2021 - 16:23 PM

Maintenance Work on Ethernet Leased Line Service - 22/11/2021 - 04:00 AM - 08:00 AM

Posted 17-11-2021 15:57:58

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Monday 22-11-2021 04:00 AM to 08:00 AM

This may result multiple intermittent disconnection for 2-3 minutes during a period of maintenance affecting the Ethernet Leased Line service belong to HEX-DC only.

If you are not able to access Ethernet Leased line service post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Fri, 29-10-2021 - 15:07 PM

Power Outage - Greenford Office and Server Centre - 29/10/21 - 04:00 AM - 14:50 PM

Updated 29-10-2021 17:20 PM

All systems and services have been restored and are online as usual.

Updated 29-10-2021 16:20 PM

We continue to bring up systems. Some equipment requires some reconfiguration after the outage. We expect remaining systems to be up within 40-60 minutes.

Updated 29-10-2021 15:30 PM

Power has been restored. Some equipment has been affected by the power outage event and we are bringing customer systems back on line. We expect this to take up to 30-60 minutes.

Friday 29-10-2021 14:50 PM

There has been a major power outage in the Greenford area affecting our office and server hosting centre.

It appears to have affected connectivity infrastructure in the area causing loss of connectivity to our facility via diverse circuits.

The outage has affected the following customer systems

  • MyCloud Computing Business Edition services
  • Some MyCloud PBX services

It has also affected our telephone system meaning that we cannot take telephone calls though you can still contact us via email.

We apologise for the disruption to your services. We are working urgently with the power provider to restore power in the area as soon as possible If you have any queries, please contact the Support Team email at support@cerberusnetworks.co.uk.

We will post updates as soon as we have them.

Thu, 30-09-2021 - 09:33 AM

Maintenance Work on Ethernet Leased Line Service - 09/10/2021 - 04:00 AM - 08:00 AM

Posted 30/09/2021 09:30:41

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 09/10/2021 04:00 AM to 08:00

This may result multiple intermittent disconnection for 2-3 minutes during a period of maintenance affecting the Ethernet Leased Line service.

If you are not able to access Ethernet Leased line service post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Mon, 06-09-2021 - 16:19 PM

Maintenance Work on Ethernet Leased Line Service - 11/09/2021 - 04:00 AM - 08:00 AM

Posted 06-09-2021 16:17:16

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 11-09-2021 04:00 AM to 08:00 AM

This may result multiple intermittent disconnection for 2-3 minutes during a period of maintenance affecting the Ethernet Leased Line service.

If you are not able to access Ethernet Leased line service post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Sat, 13-03-2021 - 19:02 PM

Emergency Maintenance Work on Network Services - 12:30 AM - 2:30 AM on 15/03/2021

We will be performing network maintenance on one of our core routers at the following date and time:

Sunday 15-03-2021 2:30 AM to 2:30 AM 

This may result in several drops in internet connectivity for a duration of 2-3 minutes during each drop.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Tue, 16-02-2021 - 12:16 PM

Disruption to MyCloud Computing Services - 11:49:57 on 16/02/2021

Update 16-02-2021 12:14:25

Our L3 Team have identified and fixed the issue. The services are live now.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 16-02-2021 11:49:57

We are recently experiencing disruption to our MyCloud Computing and PBX services.Our L3 system team is working on this top priority right now. We will keep you posted with further update.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Fri, 22-01-2021 - 13:41 PM

Maintenance Work on Network Infrastructure

Update 22-01-2021 13:40:42

This maintenance has now been rescheduled to the following time date and time:

Saturday 30/01/2021 04:00AM 08:00AM

We apologise for any inconvenience. Please call our 24x7 Support Team on 0345 257 1335 or email us at support@cerberusnetworks.co.uk if you require technical support.

Posted 19-01-2021 10:28:24

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 23-01-2021 04:00 AM to 08:00 AM

This may result in intermittent disconnections during the above window affecting the services listed below:

Impacted services:
 

  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • NetWATCH
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.