Posted 09-09-2025 12:30 PM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 13-09-2025 04:00 AM to 05:30 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or e-mail at support@cerberusnetworks.co.uk.

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We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows

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This may result intermittent dis-connections during a period of 5 minutes affecting the services listed below:

Impacted services:

• MyCloud Computing
• MyCloud PBX

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 21-08-2025 15:58:02

Our network team is performing change on Core Network that will unfortunately impact Broadband services.

The Planned work window is on 31/08/2025 from 04:00 AM to 06:00 AM, 

This may cause an broadband service disconnect multiple times for 5-10 minutes during activity. All work will be complete by 06:00 AM.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 07-08-2025 13:58:50

Our network team is performing change on Core Network that will unfortunately impact Broadband services.

The Planned work window is from 17/08/2025 at 04:00 AM to 06:00 AM, 

This may cause an broadband service disconnect multiple times for 5-10 minutes during activity. All work will be complete by 06:00 AM.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 01-10-2024 04:00 PM

We will be performing emergency maintenance of the gateway border router belong to THN-DC in order to provide enhanced performance. The date and time is as follows:

Wednesday 02-10-2024 04:00 AM to 05:00 AM

This may result intermittent dis-connections during a period of 3-4 minutes (couple of times) affecting the services listed below:

Impacted services:

• Internet connectivity of Wholesale lines & Lease lines
• MyCloud hosted Services
• MyCloud CONNECT
• Hosted Security
• IP VPN
• Hosted Firewall Services
• MyCloud Computing
• SMTP3
• NetSTATS
• Cerberus Website
• RDNS
• MyCloud PBX

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 18-07-2025 04:20 PM

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows

Sunday 20-07-2025 04:00 AM to 05:30 AM

This may result intermittent dis-connections during a period of 3-4 minutes affecting the services listed below:

Impacted services:

• Internet connectivity of Wholesale lines
• MyCloud CONNECT
• MyCloud Computing
• SMTP3
• NetSTATS
• Cerberus Website
• RDNS
• MyCloud PBX

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.