This page contains information about outages and planned maintenance to Cerberus systems.

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Thu, 07-03-2019 - 15:13 PM

Maintenance on NetCONNECT and Support Email Processing - 11:00:00 - 17:00:00 on 10/03/2019

Posted 09-03-2019 19:00:44

We will be carrying out a system upgrade on our main CRM and Support Management platform. Due to system constraints, NetCONNECT will be down during the upgrade. We will also not be able to process inbound email into our support system.The date and time is as follows::

Sunday 10-03-2019 11:00:00 to 17:00:00

Therefore, if you need to contact the Support Team, please do so via telephone on 0345 257 1335.

We apologise for any inconvenience caused.

Thu, 07-03-2019 - 15:12 PM

Maintenance on NetCONNECT and Support Email Processing - 02:00 AM - 08:00 AM on 09/03/2019

Posted 07-03-2019 13:20:19

We will be carrying out a system upgrade on our main CRM and Support Management platform. Due to system constraints, NetCONNECT will be down during the upgrade. We will also not be able to process inbound email into our support system. The date and time is as follows::

Saturday 09-03-2019 02:00 AM to 08:00 AM

Therefore, if you need to contact the Support Team, please do so via telephone on 0345 257 1335.

We apologise for any inconvenience caused.

Fri, 01-03-2019 - 09:47 AM

Maintenance Work on Network Infrastructure Upgrade - 03:00 AM - 07:00 AM on 10/03/2019

Update 10-03-2019 07:45:00

We have successfully completed maintenance activity. there was no major outage during activity. all services are up and working normal.

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.


Posted 01-03-2019 08:57:21

We will be performing a network maintenance on our core network infrastructure in order to provide enhanced performance. The date and time is as follows::

Sunday 10-03-2019 03:00 AM to 07:00 AM

This may result in multiple intermittent disconnections of 15-25 minutes during the maintenance window affecting the services listed below:

Impacted services:
 

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD/GFAST)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Fri, 01-03-2019 - 09:21 AM

Maintenance Work on Network Infrastructure Upgrade - 03:00 AM - 07:00 AM on 09/03/2019

Update 09-03-2019 09:00:00

We have successfully completed maintenance activity. there was no major outage during activity. all services are up and working normal.

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.


Posted 01-03-2019 08:57:21

We will be performing a network maintenance on our core network infrastructure in order to provide enhanced performance. The date and time is as follows::

Saturday 09-03-2019 03:00 AM to 07:00 AM

This may result in multiple intermittent disconnections of 15-25 minutes during the maintenance window affecting the services listed below:

Impacted services:
 

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD/GFAST)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Sun, 24-02-2019 - 06:00 AM

Maintenance Work on Broadband Infrastructure - 04:00 AM - 05:00 AM on 24/02/2019

Update 24-02-2019 05:58:33

We have successfully completed maintenance activity. there was no major outage during activity. all services are up and working normal.

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 15-02-2019 12:59:22

We will be performing maintenance of our Server for performance enhancement at the following time which will unfortunately impact our Broadband services.

Sunday 24/02/2019 - 04:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Fri, 15-02-2019 - 14:38 PM

Maintenance Work on Broadband Infrastructure - 04:00 AM - 05:00 AM on 24/02/2019

Posted 15-02-2019 12:59:22

We will be performing maintenance of our Server for performance enhancement at the following time which will unfortunately impact our Broadband services.

Sunday 24/02/2019 - 04:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Thu, 14-02-2019 - 10:54 AM

Maintenance Work on MyCloud Computing Internet Gateways - 04:00 AM - 06:00 AM on 26/02/2019

Update 26-02-2019 07:20 AM

The maintenance was carried out successfully and all the VMs & VPN sessions are running fine.

If you have any outstanding issues then please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.


Posted  14-02-2019 10:55 AM
 
We will be performing routine maintenance work on our MyCloud Computing Internet gateways Infrastructure at the following time:

Tuesday 26-02-2019 04:00 AM to 06:00 AM

This may result in between 2 or 3 disconnections of hosted VMs, MyCloud PBXs and VPN utilising MyCloud Computing gateway services while it fail over to another cluster node. We do not anticipate any such disconnection lasting more than 30-40 seconds.
 
If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Thu, 07-02-2019 - 04:22 AM

Maintenance Work on Broadband Infrastructure - 02:00 AM - 04:00 AM on 07/02/2019

Update 07-02-2019 04:20:56

We have successfully completed maintenance activity. there was no major outage during activity. all sessions are up and working normal.

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 04-02-2019 12:40:07

We will be performing network module upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Thursday 07-02-2019 02:00 AM to 04:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Wed, 06-02-2019 - 17:19 PM

Maintenance Work on Network Infrastructure Upgrade - 03:00 AM - 07:00 AM on 10/02/2019

Update 10-02-2019 07:46:00

We have successfully completed maintenance activity. there was no major outage during activity. all services are up and working normal.

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 07-02-2019 04:00:07

We will be performing a network maintenance on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Sunday 10-02-2019 03:00 AM to 07:00 AM

This may result in multiple intermittent disconnections of 15-20 minutes during the maintenance window affecting the following services.

Impacted services:

  • MyCloud CONNECT
  • Hosted Security
  • Leased lines
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
  • Broadband services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Wed, 06-02-2019 - 05:23 AM

Maintenance Work on Broadband Infrastructure - 02:00 AM - 04:00 AM on 06/02/2019

Update 06-02-2019 05:21:13

We have successfully completed maintenance activity. there was no major outage during activity. all sessions are up and working fine

If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 04-02-2019 12:35:25

We will be performing network module upgrade on one of our broadband aggregation router as routine maintenance work at the following time:

Wednesday 06-02-2019 02:00 AM to 04:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.