Wed, 11/04/2020 - 11:28
Update 04-11-2020 10:54:50
After further troubleshooting, we have made progress diagnosing the source of the intermittent latency issue and have implemented an interim solution. We will continue to monitor network performance closely to confirm that this has been effective.
We will be performing further non-service-affecting maintenance later today that should provide a permanent fix.
If you do experience further issues, please call our 24x7 Support Team on 0345 257 1335 or email us at email@example.com.
Update 04-11-2020 09:01:13
The maintenance planned this morning was successfully carried out.
However, after further observation, there is still evidence of some sporadic latency on the network affecting some users. We therefore continue to work on isolating and fixing the outstanding issues.
We apologise for any inconvenience caused by this disruption to normal service. Please call our 24x7 Support Team on 0345 257 1335 or email us at firstname.lastname@example.org if you require technical support.
Update 03-11-2020 17:59:36
We will be carrying out maintenance on the network to resolve the latency issues that some clients using broadband services are experiencing. The work will be conducted at the following date and time:
Wednesday 04/11/2020 04:00AM 05:00AM
During this time, customers connections may reset between 1 and 3 times, causing downtime of up to a minute.
We apologise for any inconvenience. Please call our 24x7 Support Team on 0345 257 1335 or email us at email@example.com if you require technical support.
Posted 03-11-2020 12:59:52We are aware that some of our customers are still experiencing intermittent latency on their connections. We have narrowed down the issue and our team are working on resolving this as an urgent priority.
We are also taking interim steps to mitigate the impact of the wider issue.
We apologise for the inconvenience. Further updates will follow as they become available.If you have any queries, please contact the Support Team on 0345 257 1335 or at firstname.lastname@example.org.