Fri, 03/02/2018 - 11:29
Updated 01-03-2018 19:00
The carrier has confirmed that there is a hardware failure on the termination unit terminating the hostlink that flapped earlier and the link has been taken out of service until the fault is fixed. A small number if connections were disconnected when the fault was discovered and they reconnected within 5 minutes via another link.
The work to repair the faulty equipment is being arranged now and we expect it to take place over the weekend. However, now that the faulty link is out of service we do not anticipate any more unplanned disconnections.
Posted 01-03-2018 11:25
We have identified that one of the broadband hostlinks to one of our carriers flapped at 10:35 today. Due to this event, active sessions on this link were disconnected and reconnected via one of the other resilient links within 5 minutes. We have raised this issue with supplier to find cause of the flap. As this is a recurrence of a similar even on 28-02-18, the fault has been escalated for urgent attention.
We apologise for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at email@example.com