Update: 07/02/2018, 1340Hrs

Issue is resolved.


All services for PBX MyCloud and Storage services are restored and working fine.
There is no further update as issue is fixed.

We apologise once again for inconvenience caused. If you have any queries or any issues, please contact the Support Team on 0345 257 1335 or at 
support@cerberusnetworks.co.uk.

Update: 07/02/2018, 1240Hrs

All PBX MyCloud servers are up and running fine except two. Core team is still working on it .
Downgrading ticket priority to P2.
Next update in 2 hours.

Update: 07/02/2018, 1144Hrs

Many of PBX MyCloud servers are restored and came up. Core team is still working on it . Next update in 2 hours.

Update: 07/02/2018, 1035Hrs

Issue is identified on our cluster storage and core team is working on it. Next update in 2 hours.

Posted 07/02/2018, 0840Hrs

We are experiencing disruption to our Storage Services due to core device malfunctioning. Due to this ongoing issue our myClould PBX service is affected as well.

Our core system team is working on it on priority. We will update you further as soon as further update.

Incident reported at 07/02/2018, 0840 hrs

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at 
support@cerberusnetworks.co.uk.