Updated 21-07-2016       14:03    
 
Our Fiber links are restored with BT and our broadband services are now operating with full resiliency again.
 
Should you have any questions related to this outage, please contact us at support@cerberusnetworks.co.uk or call us on 0345 257 1335.


Updated 21-07-2016 9:09 AM

BT have advised that the connectivity outage was caused by a major power outage at the datacentre that is affecting multiple systems and multiple providers. The datacentre support team is working to resolve this matter as a critical priority.

Posted 21-07-2016 8:04 AM
 
We faced an outage due to fiber link failure between our wholesale provider and us. We are observing that the broadband sessions are now re-routed to another aggregation router.
 
Customers are advised to reboot the CPE if there broadband sessions are still down
 
Our L3 Team is investigating this issue, apologies for the inconvenience caused.