Update 22-01-2021 13:40:42

This maintenance has now been rescheduled to the following time date and time:

Saturday 30/01/2021 04:00AM 08:00AM

We apologise for any inconvenience. Please call our 24x7 Support Team on 0345 257 1335 or email us at support@cerberusnetworks.co.uk if you require technical support.

Posted 19-01-2021 10:28:24

We will be performing a network upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Saturday 23-01-2021 04:00 AM to 08:00 AM

This may result in intermittent disconnections during the above window affecting the services listed below:

Impacted services:
 

  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • NetWATCH
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services

If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.