Posted 10-01-2019 10:36:27

Supplier need to make a change to their Core Network which will unfortunately impact Broadband services.

The Planned work window is from 12:01 AM until 06:00 AM, and Supplier will start at 00:01 with non-disruptive pre-checks. From 01:00 Supplier will start to re-boot the device to the new version of code.

This will cause an outage to all customers of up to 15 minutes whilst the device restarts.

However, if roll-back is required, the outage will be extended to 1hr and 15 minutes. All work will be complete by 06:00 AM.

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at