Update 03-11-2020 17:59:36
We will be carrying out maintenance on the network to resolve the latency issues that some clients using broadband services are experiencing. The work will be conducted at the following date and time:
Wednesday 04/11/2020 04:00AM 05:00AM
During this time, customers connections may reset between 1 and 3 times, causing downtime of up to a minute.
We apologise for any inconvenience. Please call our 24x7 Support Team on 0345 257 1335 or email us at firstname.lastname@example.org if you require technical support.
Posted 03-11-2020 12:59:52We are aware that some of our customers are still experiencing intermittent latency on their connections. We have narrowed down the issue and our team are working on resolving this as an urgent priority.
We are also taking interim steps to mitigate the impact of the wider issue.
We apologise for the inconvenience. Further updates will follow as they become available.If you have any queries, please contact the Support Team on 0345 257 1335 or at email@example.com.