Update 01-11-2020 07:46:57

This is to update you that issue is fixed yesterday and service is stable since 18 hours. This issue is resolved and we are closing the incident.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Update 31-10-2020 12:45:40

We have identified problematic module and reboot it. The services are stable now. Latency issue is fixed and normal since 3 hours. we are monitoring network infrastructure closely for next 24 hours

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 31-10-2020 08:58:36

We observed 2-3 times latency issue in network infrastructure for a minute or less duration since yesterday. We narrow down the issue and identify specific problematic module on core device. We are working on it to fix the issue and due to the part of troubleshooting, it may cause latency issue on some of connections intermittent

Apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.