Posted 04-04-2019 10:38:14

We will be performing a link upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Friday 05-04-2019 05:00 AM to 08:00 AM

We do not anticipate any loss of service as a result of this work due to redundant links; however, the following services should be seen as at risk:

  • Ethernet Leased line services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
  • MyCloud Computing
  • SMTP3
  • NetSTATS
  • Cerberus Website
  • RDNS
  • MyCloud PBX
  • MyCloud hosted Services
If you are not able to access any of the affected services, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at