Posted 26-03-2019 12:24:55

We will be performing an emergency link upgrade on our core network infrastructure in order to provide enhanced performance. The date and time is as follows:

Wednesday 27-03-2019 01:30 AM to 02:30 AM

This may result in multiple intermittent disconnections of 5-10 minutes during the maintenance window affecting the services listed below:

Impacted services:

  • Ethernet Leasedline services
  • Broadband Services (ADSL/ADSL2+/FTTC/FTTP/FTTPoD)
  • MyCloud CONNECT
  • Hosted Security
  • IP VPN
  • Hosted Firewall Services
If you are not able to access any of the affected services post this maintenance, please contact the support team.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at