Posted 27-12-2019 13:52:21

We will be performing firmware upgrade on one of our broadband aggregation router as emergency maintenance work due to critical vulnerability at the following time:

Tuesday 31-12-2019 03:00 AM to 05:00 AM

This may result in between 1 and 3 disconnections of the broadband services. These disconnection's will cause users' routers to re-establish their PPP sessions immediately to other equipment. We do not anticipate any such disconnection lasting more than 5 minutes.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at