Update 23-07-2020 15:36:37

The fire in supplier's Exchange in Newcastle Upon Tyne has been extinguished and the fire brigade have left site. Supplier is restoring services in phased manner to avoid any further disaster. Broadband services is restored now.

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or email at support@cerberusnetworks.co.uk.

Posted 23-07-2020 13:09:23

We are notified by our supplier that the small number of customers in the areas shown below, may experience a loss of broadband services as supplier possibly identified fire incident on their local exchange(Newcastle). Supplier is working on resolution and shall update you as soon as further update from supplier.

Affected Area:

North East
Yorkshire
Scotland

We apologise for any inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.