Update 12-02-2018 06:55 PM

We can confirmed that issue is fixed now, we didn't observe any further packet loss/slow speed issue for Broadband services.

There wouldn't be any further update.

We apologies once again for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.

Update 12-02-2018 03:55 PM

We have observed that many of lines are running normal and no packet drops but our network team is still chasing with supplier for further update for permanent resolution.

We shall update you further as soon as we have any further update from supplier.

Update 12-02-2018 02:10 PM

Our network team is still investigating the issue, we have mitigate the issue and it looks like only upload speed issue, we are chasing with supplier for further investigation and update. this case is escalated.

We shall update you further as soon as we have any further update from supplier.

Posted 12-02-2018 12:30 PM

We are experiencing an issue with packet loss and slow speed on our Broadband Services at 1045Hrs onwards. Due to this issue many ADSL/FTTC lines are affected.
Our Network team is working on it and raised this issue with supplier, we are suspecting issue with supplier end.

We shall update you further as soon as we have any further update from supplier.
 
We apologies for the inconvenience caused. If you have any queries, please contact the Support Team on 0345 257 1335 or at support@cerberusnetworks.co.uk.