Internal company calls and calls to UK geographic and mobile are also free (subject to fair usage) with calls to other destinations charged at significantly lower rates than traditional fixed-line telephony.
Using Horizon, your organisation can control and manage your whole phone system, including users, numbers, voicemail, hunt groups and auto-attendants all via a user-friendly web control panel. Users can even manage their own settings if they need to make changes.
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Low cost set-up and simple monthly per-user billingAs a hosted system, Horizon does not require anything at your site other than the phones used to access the system.
Every user gets these and many other great features included in their monthly subscription:
- Hunt Groups for distributing and allocating calls across your team
- Never miss a call with One Number Anywhere and Sequential Ringing
- Conference Call for convenient collaboration with colleagues
- Keep track of important calls with Call Notify by Email
- Hold a call and pick it up on another phone with Call Park
- Provide callers with menu options for call routing using Auto Attendant
- Use Call Recording for audit trails, compliance or training purposes
Business ContinuityUnexpected events such as snow, floods or strikes wonÃ¢â‚¬â„¢t disrupt business. Because Horizon sits in the 'cloud' the service provides business continuity features that allow your organisation to carry on making and taking calls. Any user that has an Internet connection at home can get online quickly and easily.
Horizon supports most Cisco SPA500 series handsets and the Polycom Soundpoint IP range, as well as terminal adapters for legacy analogue applications and conference phone units. Users that prefer to work from their PC or laptop can use the Horizon Softphone client allowing them to make and receive using a standard audio headset on your computer.
Advanced Call Reporting and Monitoring using AkixiProviding powerful reporting on call handling as well real-time wall-board visibility of call queues for contact centre environments, Cerberus Horizon integrates seamlessly with the Akixi hosted call reporting suite.
Watch the video demonstration below to see in detail how Akixi provides invaluable insight into the operations of your contact centre, with key visibility of performance against customer SLAs as well as group and agent performance.